Satrano Terms of Use for Merchants

Version: 1.0, Effective date: 21 October 2026

1. Parties and definitions

1. Satrano or we: the app and its owner, based in Riyadh, Saudi Arabia, contact privacy@satrano.com.
2. Merchant or you: the owner of a store on the Salla platform who installs the app, and anyone acting for it.
3. Shopper: a visitor to or customer of your store.
4. Service: everything Satrano provides through the app, the dashboard and its servers.

2. Acceptance

By installing or using the app you accept these Terms and the Satrano Privacy Policy. A person installing for an organisation confirms they have authority to bind it.

3. The service and its scope

Depending on your plan, the service gives you:

1. An Arabic consent banner for cookies and measurement tools, with a separate choice for each purpose.
2. Policies generated from your answers: privacy, terms and conditions, and returns, with a short notice.
3. A consent log and its export.
4. A data-subject request inbox with the legal deadline countdown.
5. Management of ad measurement tools until the shopper agrees.
6. Helpers for a record of processing activities and a legitimate-interest assessment.

Limits of protection, which form part of these Terms: "To protect your shoppers' privacy, the ad measurement tools on your store, such as Snapchat, TikTok and Meta, run only after the shopper agrees when you connect them through Satrano. Tools connected directly in your Salla settings get partial protection, and the checkout page is outside Satrano's reach."

4. Your responsibility for your store's compliance

1. Satrano is a technical tool, not legal advice. The policies are templates built from your answers and do not replace professional review of your store's situation.
2. You are the controller of your shoppers' data and remain legally responsible for your store's compliance with the Personal Data Protection Law and its regulations, the E-Commerce Law and its regulation, and any other law.
3. You are responsible for the accuracy and completeness of your answers, for updating them when your business changes, and for reading the policies before publishing them.
4. Satrano does not guarantee that your store meets every legal requirement, or that no authority will take action against it.
5. Some requirements are outside Satrano's reach and you must handle them yourself, including the checkout page and order button, the invoice, tools connected directly in your Salla settings, transfers outside Saudi Arabia made by ad platforms, and registration in the National Register of Controllers where it applies to you.

5. Plans, prices and billing

1. Trial: a free 7-day trial starting at install. Continued use after it requires subscribing to a plan through Salla's process.
2. Collection: Salla collects the subscription through its App Store billing and keeps its share under its agreement with Satrano; this does not change the price shown to you.
3. Applicable price: the price shown in the Salla App Store when you subscribe. Any tax applies as shown on Salla's invoice.
4. Renewal: the subscription renews automatically at the end of each monthly or yearly period at the same price unless you cancel. If we change a price, we tell you at least 30 days before renewal, and the new price applies from the next renewal.
5. Upgrades are made from the Salla dashboard, and you pay the difference as Salla calculates it.
6. No late fees and no interest on any amount.

6. Cancellation and refunds

1. You can cancel your subscription or uninstall the app from the Salla dashboard at any time.
2. Refunds are handled by Salla under its published App Store policy.
3. After that, amounts paid for the current period are not refunded, and your subscription stays active until the period ends.

7. When a subscription ends

1. When your subscription or trial ends without renewal, the service continues on your last plan for a 3-day grace period, with a notice in the dashboard.
2. After the grace period the banner and consent logging stop on your store; the dashboard stays available for exporting your consent log while the app is installed.
3. Important: when the banner stops, your store may be left with no consent mechanism. Arrange an alternative before your subscription ends.

8. Acceptable use

You agree not to use the service:

1. To collect data the law does not allow, or for purposes that differ from what you tell shoppers.
2. To mislead shoppers with settings that do not match what actually happens on your store.
3. To try to access others' data, disrupt the service, or test its security without written permission.
4. To copy, resell or reverse-engineer the app.

We may suspend your account temporarily for a serious breach of this section, and will tell you why.

9. Processing data on your behalf

This section applies to shopper data we process for you and is our data processing agreement.

1. Roles: you are the controller and we are the processor.
2. Purpose: running the consent banner and recording shoppers' decisions, and receiving data-subject requests and enabling you to manage them, and nothing else.
3. Data categories and data subjects: as listed in section 2B of the Satrano Privacy Policy; the data subjects are your store's visitors and customers.
4. Duration: while the app is installed, then 30 days after uninstall, then deletion under section 10.
5. Instructions: we process data on your documented instructions; your dashboard settings count as documented instructions. If we believe an instruction breaks the law, we will tell you.
6. Confidentiality: only the Satrano owner accesses the data, and only as needed to provide or fix the service.
7. Security: we apply the measures in section 7 of the Privacy Policy.
8. Breaches: we notify you of any leak, loss or unlawful access affecting your shoppers' data without delay and no later than 48 hours after we become aware of it, with what we know of the incident, its timing, the data categories, the approximate number of people affected, and the measures taken. You remain responsible for notifying SDAIA, shoppers and the Ministry of Commerce within the legal deadlines, and we will help you.
9. Sub-processors: you approve the providers listed in section 5 of the Privacy Policy. We will tell you at least 15 days before adding or replacing one; you may object, and if we cannot agree you may uninstall the app.
10. Transfers outside Saudi Arabia: we do not transfer your shoppers' data outside Saudi Arabia.
11. Foreign laws: Satrano is not subject to another country's laws. The listed providers are global companies that may be subject to the laws of their home countries.
12. Mandatory disclosure: if an authority legally requires us to disclose your shoppers' data, we will tell you before disclosure unless the law forbids it.
13. Assistance: we enable you to handle shoppers' requests through the inbox and exports, and provide what you need to answer authorities within the deadlines they set.
14. Verification: on request, and at least once a year, we provide a written description of our measures and sub-processors.
15. No use for our own purposes: we do not use your shoppers' data for any purpose of our own, do not sell it, and do not combine it with other stores' data.

10. Data when you uninstall

1. On uninstall we erase the access tokens and banner settings at once, and the banner stops on your store.
2. We keep the rest of your data for 30 days, including your wizard answers, policies, consent log and requests; if you reinstall within that time, it comes back, and you set up the banner again.
3. After 30 days we permanently delete all your store's data, including the consent log and data-subject requests, and it leaves our backups within a further 30 days at most.
4. Export your consent log before uninstalling, and your data subject requests too if your plan includes their export, because the dashboard cannot be opened after uninstall. You may need the consent log as evidence before the authorities.

11. Intellectual property

The app, its design, code and template texts belong to Satrano. You may use the policies generated for your store during and after your subscription. Your data and your shoppers' data belong to you.

12. Availability and changes to the service

We aim to keep the service available, but it may be interrupted for maintenance or faults beyond our control, including faults at Salla or our providers. We may develop and change features; if we remove a material feature of your plan, we tell you 30 days ahead and you may cancel.

13. Limitation of liability

1. We provide the service with reasonable care and do not guarantee it is entirely error-free.
2. We are not liable for harm that was not foreseeable when the contract was made, such as lost profits or sales, unless caused by our fraud or gross negligence.
3. We are not liable for matters outside the service, including those in section 4(5), tools connected directly in your Salla settings, or the acts of Salla or ad platforms.
4. Except for fraud or gross negligence, our total liability to you does not exceed the amounts you paid Satrano in the 12 months before the event.
5. Nothing in this section limits our liability for fraud, gross negligence or harmful acts, or any liability that cannot lawfully be excluded.

14. Your liability to us

You bear the harm Satrano suffers because of incorrect answers you entered, use that breaches section 8, or your store's breach of the law in matters outside the service, within the limits the law sets.

15. Changes to these Terms

We may change these Terms. We publish the new text with its date and notify you of material changes in the dashboard or by email at least 15 days before they apply. Continuing to use the service after that date means you accept them; you may cancel before then.

16. Governing law and jurisdiction

1. These Terms are governed by and interpreted under the laws of the Kingdom of Saudi Arabia.
2. We will try to settle any dispute amicably within 30 days of written notice.
3. If that fails, the competent courts of the Kingdom of Saudi Arabia have jurisdiction.

17. Language and contact

1. The Arabic text governs; this English version is for reference, and the Arabic prevails in case of difference.
2. We contact you at the contact email you entered in the wizard or through the dashboard; you contact us at privacy@satrano.com.